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We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.

Your dealer remains your partner – even after your purchase. We work very closely with our qualified authorized dealers who will provide optimal support with information and advice before your purchase, as well as aftercare for services, repairs and warranty claims. You are also free to contact us directly. Please use the following contact addresses.

私たちはいつでも喜んでお客様のお役に立てるようサポートします。当社へのお問合わせ先は次のとおりです。

Jena(イエナ)製の双眼鏡に関するサービスおよびご質問については、以下にお問合わせください。